Communications Center Intern

Department: Communications Center
Type of position: Part-time
Schedule: Monday to Friday
Location: Chicago, IL

Statement of Purpose:   To answer all incoming calls from the Low Vision Clinic and the Front Desk, schedule appointments for clients coming to the Lighthouse or satellite sites, return calls for information & referral process, conduct telephone surveys, and accomplish data entry tasks.             

Position Responsibilities:

• Provides excellent customer service to all customers – inbound and outbound calls
• Works with patients to schedule appointments in a timely and accurate fashion
• Communicates with Project Supervisor to maintain a current knowledge of scheduling procedures
• Contacts patients to confirm appointments
• Maintains accurate files
• Interacts with customers, staff, and doctors to solve problems and give assistance when needed
• Covers the Front Desk and assists in administrative duties
• Conducts customer satisfaction surveys
• Enters information in databases    

Qualifications:

• High School graduate
• Proficient in Microsoft Products
• Typing - 35 words per minute required  
• Ability to answer high call volume
• Customer service skills a must
• Friendly demeanor
• 1 year call center experience a plus

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