Medical Scheduler-UIH

Department: U.I. Health Customer CARE Center
Type of position: Full-time or Part-time
Schedule: Various
Location: Chicago, IL

DEPARTMENT:            UI Health Customer CARE Center

REPORTS TO:              Customer Care Center Manager                   

STATUS:                      Full-Time & Part-Time, Hourly

SCHEDULE:                  Various Available

                                        Hours of Operation:  M-F 8 a.m. to 8 p.m.

LOCATION:                   Central Office - 1850 W. Roosevelt Rd.

  

STATEMENT OF PURPOSE: 

The Medical Scheduler will be responsible for providing a world class patient and family centered experience across the continuum that contributes to the customer satisfaction /retention, exceptional quality /value, and financial health in a high performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of clinics under the UI Health umbrella. Medical Schedulers will be responsible for scheduling and registering appointments for the University of Illinois Hospital & Health Sciences System, utilizing all available informational tools and websites. Calls may consist of requests for appointment scheduling and/or registration of UI Health patients.

 

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

 

QUALIFICATIONS:

  

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