Medical Scheduler-Bilingual English/Spanish (UIH)

Department: U.I. Health Customer CARE Center
Type of position: Full-time
Schedule: Various
Location: Chicago, IL

JOB TITLE:                   Medical Scheduler – Bilingual English/Spanish  

DEPARTMENT:            UI Health Customer CARE Center

REPORTS TO:              Customer Care Center Manager                    

STATUS:                     Full-Time, Hourly

SCHEDULE:                  Various Available

                                        Hours of Operation:  M-F 8 a.m. to 8 p.m.

LOCATION:                   Central Office - 1850 W. Roosevelt Rd.

 

STATEMENT OF PURPOSE: 

The Medical Scheduler will be responsible for providing a world class patient and family centered experience across the continuum that contributes to the customer satisfaction /retention, exceptional quality /value, and financial health in a high performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of clinics under the UI Health umbrella. Medical Schedulers will be responsible for assuring speedy resolution of inquiries utilizing all available informational tools and websites. Calls may consist of requests for appointment scheduling and/or registration of UI Health patients.

 

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

 

QUALIFICATIONS:

  

 

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