Customer Care Team Lead

Department: U.I. Health Customer CARE Center
Type of position: Full-time
Schedule:
Location: Chicago, IL

POSITION:                Customer Care Team Lead                 

DEPARTMENT:          UI Health Customer CARE Center      

REPORTS TO:            Call Center Supervisor

STATUS:                     Full-Time, Hourly

 

STATEMENT OF PURPOSE:

The Customer Care Team Lead is responsible for providing a world class, high performance, patient and family centered experience that contributes to the customer satisfaction and retention, exceptional quality and value, and financial health of the organization. This position requires high quality customer service assistance when responding to inquiries pertaining to UI Health. The Team Lead will assist the Customer CARE Representatives with complex patient scheduling and registration issues and handling of calls related to UI Health patient concerns, and departmental workflow issues, utilizing all available information tools and websites. Team Leads will provide ongoing monitoring of call handling and engage in regular feedback to the supervisor for improved customer service.

 

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
 

Core Competencies

 

Work Environment This position operates in a professional and high paced call center environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

  

QUALIFICATIONS

  

  

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities.

 

To apply online visit: www.chicagolighthouse.org/careers                                                                

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