Training/QA Manager

Department: U.I. Health Customer CARE Center
Type of position: Full-time
Schedule:
Location: Chicago, IL

POSITION:                  Training/QA Manager

DEPARTMENT:            Call Center Operations     

REPORTS TO:             Vice President, Call Center Operations

STATUS:                     Full-Time, Hourly

LOCATION:                 Central Office

SCHEDULE:                 Varies - Hours of Operation:

                                    Monday thru Friday – 8:00am to 8:00pm                               

  

 

 

RESPONSIBILITIES

The Training Manager position is responsible for developing, implementing and/or modifying training programs and monitoring customer service representative’s performance to ensure that goals specified are obtained. This position will assist the operations team with Quality Assurance, Coaching and Monitoring of Calls. This responsibility includes ensuring the training requirements are protected and accounted for in accordance with HIPPA compliance and Protected Health Care Information.

 

Specific Responsibilities

 

 

 

Qualifications

 

 

 

 

 

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities.

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